Frequently Asked Questions
Everything you need to know about bringing a taste of Britain to your doorstep.
Do you ship your British groceries internationally?
Yes, we offer worldwide shipping. Delivery times and costs vary depending on the destination country and the weight of your parcel.
How do you ensure perishable items stay fresh during transit?
We use specialized thermal packaging and ice packs for chilled items. However, we recommend selecting express shipping for any dairy or meat products to ensure they arrive in peak condition.
What is your policy on products with short 'Best Before' dates?
We strive to dispatch products with the longest possible shelf life. If a product has a 'Best Before' date of less than 30 days, it will be clearly marked on the product page.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery's progress.
What happens if my items are damaged during delivery?
We take great care in packing, but if your items arrive damaged, please contact our support team within 48 hours of delivery with photos of the damage for a full refund or replacement.
Are customs duties included in the shipping price?
Shipping costs cover postage only. Depending on your country's regulations, you may be responsible for import duties and taxes upon the arrival of your package.