Returns & Exchanges

At British Grocery, we want you to be completely satisfied with your purchase of authentic UK goods. If your order arrives damaged or incorrect, our straightforward returns policy ensures a quick resolution within 14 days of delivery.

1

Contact Support

Email our customer service team with your order number and photos of any damaged or incorrect items to initiate a return request.

2

Receive Authorization

Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and the appropriate return shipping address for our warehouse.

3

Pack Your Items

Securely package the products in their original, unopened packaging to ensure they are protected during transit back to our facility.

4

Refund Processing

After receiving and inspecting your return, we will issue a full refund to your original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing